Terms of Business
These terms apply when you instruct ENS Consulting Ltd (trading as ENS Immigration Advice) to act for you. They are read together with the individual client-care or engagement letter we agree with you for your matter.
Last updated: 16 August 2026. These terms are kept under review; the version in force is the one referred to in your engagement letter.
The commercial details — the exact fee for your matter, what it includes, payment timing and any disbursements — are set out in the individual client-care / engagement letter we agree with you before starting work.
Who we are and our regulation
ENS Consulting Ltd (company number 14924491), trading as ENS Immigration Advice, is regulated by the Immigration Advice Authority (IAA) to provide Level 1 immigration advice under registration F202331709. We advise within the scope of that regulation; where a matter falls outside it, we will tell you and, where appropriate, help you find a suitably authorised adviser.
Our service
We will agree the scope of your matter with you in writing — what we will do, and what is not included. We will act with reasonable care and skill, keep you informed, and advise you honestly about your options and prospects. We do not control Home Office decisions and cannot guarantee the outcome of any application.
Fees and payment
Our professional fees are fixed, agreed per applicant and confirmed in writing in your engagement / client-care letter before work begins, so you know the cost up front. ENS Consulting Ltd is not VAT-registered, so VAT is not currently added to our professional fees. We accept cash, cheque and electronic / bank payment.
Where payment is taken in advance for immigration advice or services before the relevant work has been completed, it is treated and handled as client money in accordance with the applicable IAA Code of Standards and our client-account arrangements, and fees are invoiced and dealt with in accordance with the applicable IAA requirements as work is completed. Any Home Office fees, the Immigration Health Surcharge, priority-service fees, translation charges, expert fees or other third-party costs (“disbursements”) are separate from our professional fees and are normally payable by you, unless expressly stated otherwise in writing.
Your responsibilities
To help us advise you well, you agree to give us accurate and complete information and documents, to respond and provide what we need promptly, and to tell us about any change in your circumstances. Incomplete or inaccurate information can affect our advice and the outcome of an application.
Your right to cancel
Where you are a consumer and we agree the contract at a distance or off our premises, you will normally have a statutory 14-day cancellation period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you expressly ask us to begin providing services during that period, we may begin work before the 14 days expire. If you then cancel during the cancellation period after expressly requesting that work begin, you may be required to pay an amount proportionate to the services supplied up to the time you tell us you are cancelling, in accordance with applicable consumer law. Where the agreed service has been fully performed during the cancellation period following your express request — and your acknowledgement that the right to cancel will be lost once the service has been fully performed — the statutory cancellation right may cease.
Outside any applicable statutory cancellation rights, where you withdraw instructions after work has begun, work already undertaken is charged at £75 per hour, subject to the terms of your engagement / client-care letter and applicable law. Any money belonging to you that is refundable will be returned in accordance with applicable law, the IAA Code of Standards and our client-money procedures. Your engagement / client-care letter will confirm the cancellation and refund provisions that apply to your particular instruction. To cancel, tell us in writing at info@ensconsulting.co.uk.
Our liability
We will act with reasonable care and skill. ENS Consulting Ltd maintains professional indemnity insurance as required by the Immigration Advice Authority; the purpose of that insurance is to provide cover, subject to the terms, conditions and exclusions of the policy, for certain liabilities arising from the provision of professional services. Details of our current professional indemnity insurance can be provided on request where appropriate. Where our liability for your matter is limited, the applicable limit is set out in your engagement letter. Nothing in these terms excludes or limits our liability where it would be unlawful to do so, including for death or personal injury caused by negligence, or for fraud.
Confidentiality and your data
We keep your information confidential, subject to our legal and regulatory obligations. We handle your personal data in line with our Privacy Policy.
Ending the arrangement
You may end our arrangement by telling us in writing; we may stop acting for good reason (for example if continuing would breach our regulatory obligations), giving you reasonable notice. Fees for work properly done up to that point remain payable.
Complaints
We want you to be happy with our service. If something goes wrong, please tell us so we can put it right — see our Complaint Procedure, which also explains your right to complain to the Immigration Advice Authority.
Governing law
Our arrangement and these terms are governed by the law of England and Wales, and subject to the jurisdiction of its courts.
Need advice on your own case?
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